Bulgarian  Flower Shop is not responsible for orders  with incorrect or missing  information provided by the customer .Contact phone numbers,date of delivery and name of the recipient are essential for successful delivery and it is highly   required.Non-delivery due to incorrect details will be treated as order withheld and no refund will be made. However, you will be contacted to make an alternative arrangement.In the event of a complaint, please email the picture of the order within 24 hours from the time received.

Bulgarian Flower Shop  reserves the right to substitute any item in an arrangement with another of equal or higher value depending on stock availability.While it is our desire to fulfill your order as featured on the website, certain  materials or  goods  may be replaced with new stocks at times, subject to availability.

Bulgarian Flower Shop and it’s management promises to look into each case and reserves
 the right to the conclusion.